Thank you for choosing Good Moelcules! We want you to be happy with your purchase. If you need to return an item for any reason, we will do our best to make your return process easy and smooth. Please read the return policy below carefully before purchasing to make sure you understand our rules.
- Return Terms
We accept returns under the following conditions:
Items must be returned within 30 days of receipt.
Items must be unused, unopened, and in their original packaging.
We do not accept returns on opened, used, expired, or improperly used items.
- How to Return an Item
If you would like to return an item, please follow the steps below:
Contact Customer Service: Please contact our customer service team at support@goodmoelcules.xyz or 123-456-7890 with your order number and reason for return.
Confirm Return: We will review your return request and provide you with a return authorization and return address if we confirm that the item is eligible for return.
Packing Items: Please pack the item with the original packaging and keep it safe to avoid damage during transportation.
Returning Items: Send the item back to the return address we provide. Please keep the shipping receipt to ensure the safety of the return package.
The shipping costs for returns are borne by you unless there is a quality problem with the item or we sent the wrong item.
- Refund Policy
Once we receive the return and confirm that the item is eligible for return, your refund will be processed within 5-7 business days.
The refund will be returned through your original payment method. If you used a credit card, the refund may be slightly delayed depending on the bank’s processing time.
If your return does not meet our return conditions, we will contact you and may return the item to you. - Exchange Policy
Currently, we do not provide direct exchange services. If you want to exchange for other items, you need to apply for a return and get a refund first, and then place a new order to purchase the new item. - Damaged Items
If the item you received is damaged or defective in any way, please contact Good Moelcules Customer Service immediately and we will provide a return or exchange as appropriate. Please report the damage to us within 7 days of receiving the item. - Special Instructions
Limited Time Sale Items: If you are purchasing a limited time sale or discounted item, please note that some sale items may not be eligible for return or refund policies, which will be clearly marked in the promotion.
Customized Items: We currently do not offer returns on customized items, please confirm your order before purchasing. - Contact Information
If you have any questions about our return policy or need further assistance, please contact us at:
Email: support@goodmoelcules.xyz
Phone: +16815036130
Our customer service team will do their best to resolve your issue.
Thank you for choosing Good Moelcules! We are committed to providing you with the best shopping experience, please feel free to contact us if you have any questions.