Welcome to Good Moelcules FAQ! Here we have compiled the most frequently asked questions about products, orders, payment, returns and exchanges. If you don’t find the answer you need, please feel free to contact our customer service team.

  1. How do I buy a product?
    Purchasing our products is easy. All you need to do is follow these steps:

Browse the website and select the product you want.

Click the “Add to Cart” button.

Once you have made your selection, click “View Cart” and follow the prompts to proceed to the checkout page.

Provide your payment information and confirm your order.

After submitting your order, you will receive a confirmation email.

  1. Where can I buy Good Moelcules products?
    Currently, you can purchase all of our products directly through our official website www.goodmoelcules.xyz. We do not sell through third-party platforms, so you can be sure to get the best price and service when you buy from the official website.
  2. What payment methods can I use?
    We accept a variety of payment methods, including:

Credit Cards (Visa, MasterCard, American Express)
Debit Cards
PayPal
During checkout, you can choose the payment method that suits you best.

  1. When will my order be shipped?
    Once we receive your order and payment, we will usually process and ship your order within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number that allows you to track your package in real time.
  2. Do you ship internationally?
    Currently, we only ship within the United States. We are working on expanding international shipping, so stay tuned for updates.
  3. Can I modify or cancel my order?
    If your order has not yet been shipped, you can contact our customer service by email or phone to request to modify or cancel your order. If the order is already in the processing stage, we may not be able to make changes or cancellations in time. Please make sure that the selected products and information are correct before placing an order.
  4. How do I return or exchange my product?
    If you are not satisfied with the product you purchased, you can request a return or exchange within 30 days of receiving the product. Please ensure that the product is unused, unopened, and well packaged. Please refer to our return policy for detailed return and exchange procedures.
  5. How do I know which products are suitable for my skin?
    We encourage you to choose the right products based on your skin type and needs. If you are unsure which products are best for you, you can refer to the product descriptions on our website or check out the skincare tips and tutorials we provide. If you have any questions, please feel free to ask our customer service team, who will provide you with personalized advice.
  6. Are there any side effects?

All of our products are rigorously tested for safety and use high-quality ingredients. Although they are safe for most people to use, people with different skin types may react differently. If you have sensitive skin or other skin problems, it is recommended that you do a small test before use to ensure that it will not cause an allergic reaction. If you feel any discomfort, it is recommended that you stop using it immediately and consult a doctor.

  1. How can I contact customer service?

If you have any questions or need help, please contact us at the following methods:

Email: support@goodmoelcules.xyz
Phone: +16815036130
Our customer service team will respond to your email within 1-2 business days and help you solve your problem.

If you don’t find the answer to your question here, please feel free to contact us and we will help you as soon as possible. Thank you for choosing Good Moelcules, we look forward to providing you with the best skincare experience!

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