Thank you for choosing Good Moelcules! We are committed to providing you with fast and safe delivery. Please read the shipping policy below for details about order processing, delivery options and related fees.

  1. Order Processing Time
    All orders will be processed and shipped within 2-3 business days after payment is received.
    Our business days are Monday to Friday, excluding holidays. If your order is submitted on the weekend or holidays, it will be processed on the next business day.
    After shipment, you will receive a confirmation email with tracking information, and you can use the tracking number to check the delivery status of your package.
  2. Shipping Methods and Costs
    We offer a variety of shipping options to ensure that your order is delivered as quickly and safely as possible. All shipping costs will be displayed at checkout, and the specific costs depend on your order total and shipping location.

Standard Shipping: Usually arrives within 5-7 business days.
Expedited Shipping: Usually arrives within 2-3 business days (only in some areas).
Shipping Fees:

Standard Shipping: $5.99 for orders within the U.S. (Free shipping for orders over $50)
Expedited Shipping: $15.99 for orders within the U.S.
(Contact us for specific charges for international shipping)

  1. International Shipping
    Currently, we only offer shipping within the U.S. We are working on expanding international shipping options, so stay tuned. If you would like more information about international shipping or have any special requests, please contact our customer service team at the following methods.
  2. Order Tracking
    Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your order on the shipping provider’s website.
    If you do not receive tracking information after your order has been shipped, please check your spam folder or contact our customer service team for assistance.
  3. Shipping Address
    Please ensure that you provide an accurate and complete shipping address when submitting your order. We are unable to modify the shipping address for orders that have already been processed. If you find that the address is incorrect, please contact our customer service team as soon as possible and we will do our best to change it before the order is shipped.
  4. Delays and Unforeseen Circumstances
    We strive to ensure timely delivery, but occasionally we may encounter weather, transportation issues or other uncontrollable factors that delay the delivery of your order.
    If the shipment is delayed due to reasons beyond our control, we will do our best to notify you and provide a solution.
  5. Undelivered Packages
    If your package cannot be successfully delivered (for example, the address is wrong or the recipient is unavailable to sign for it), it will be returned to our warehouse. We will contact you to confirm whether to reschedule the delivery.
    There may be additional charges for re-delivery.
  6. Contact Information
    If you have any questions or need assistance with the delivery process, please feel free to contact our customer service team at the following methods:

Email: support@goodmoelcules.xyz
Phone: +16815036130
Our customer service team will do their best to help you and ensure that your order arrives smoothly.

Thank you for choosing Good Moelcules, we will do our best to provide you with the best shopping experience and delivery service!